Heartleaf 77% Soothing Toner (250ml)

Shipping policy
We aim to process and dispatch all of our orders within 1 to 2 business days from the moment your order has been placed. Business days include Monday – Friday excluding UK bank Holidays. During very busy sales periods this time frame can be extended. We kindly ask for your understanding in these busy periods. We hope to get your orders out as soon as possible. We are committed to processing and dispatching orders quickly and efficiently, and we appreciate your patience during these busy periods.

Returns Policy
Please note that we do not offer returns for orders outside the UK. For UK orders, we have a 14-day return policy from package receipt. This means that you have 14 days from receiving your package to request a return. To be eligible for a return, your item must be in the same condition as you received it; this means unused, unopened and in its original packaging. You will also need the receipt or proof of purchase. To initiate a return please contact us at our WhatsApp number (+44 7874 452600) or email (info@glowyeosin.co.uk). Please note that any items sent back to us without a return approval from us will not be accepted. Return labels are NOT provided by us, customers will have to cover the postage costs to send the goods back to us. The provider and service to be used are at the customers discretion.

Damaged products
Please inspect your order upon receiving it and contact us at our WhatsApp number (+44 7874 452600) or email (info@glowyeosin.co.uk) if the item is defective, damaged or if you received the wrong item, so that we can amend the situation if necessary. When contacting us, please make sure to include photos of the products and any damages sustained to the box.

Refunds
We will notify you once we’ve received and inspected your return, if your return has been approved, we will sort out a refund for you. If not, you will be notified about our decision.If approved, you’ll automatically be refunded (entirely in full or partially) on your original payment method. Please note that we cannot direct refunds to a different account, entity or payment method. Please take into consideration that it can take some time for your bank or credit card companies to process the refund before it shows in your account.