FREQUENTLY ASKED QUESTIONS

1. How do I place an order?

To place an order, simply browse our collection of skincare products and select the items you wish to purchase. Add them to your cart, proceed to checkout, and follow the prompts to enter your shipping and payment information. Once your order is confirmed, we'll take care of the rest!

2. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. This is currently done through a payment provider called Stripe.

3. How long will it take to receive my order?
We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1 business day. Shipping times vary depending on your shipping package, but most orders within the UK are delivered within 2-3 business days. 

4. Do you offer international shipping?
Absolutely! We understand that our skincare products are sought after worldwide. While we currently offer international shipping with a flat £15 fee, we acknowledge the complexities involved in shipping skincare products, particularly liquids, across borders. We are diligently refining our international shipping process to ensure a seamless experience for our valued customers.

However, due to varying regulations and restrictions in different countries, we kindly ask that you reach out to us before placing your international order. This allows us to assess the feasibility of shipping to your location and to provide personalized assistance in navigating any potential challenges.

Should any unforeseen issues arise, such as restrictions on shipping to your country, rest assured that we are committed to working closely with you to find a satisfactory solution. Your satisfaction is our top priority, and if you have already made a purchase that cannot be fulfilled, we will ensure you receive a full refund promptly.

Thank you for your understanding and patience as we strive to expand our reach and serve customers worldwide. Please feel free to contact us with any inquiries or concerns regarding international shipping—we're here to help!

5. What is your return policy?
Please see our Returns Policy here

6. How can I contact customer support?
If you have any questions, concerns, or feedback, our dedicated customer support team is here to help. The easiest way to reach us is through a WhatsApp message or call to our number +44 7874 452600 But you can also reach us via email at info@glowyeosin.co.uk or through our contact form on the website. We aim to respond to you within 24 business hours.

7. Do you offer gift wrapping or special packaging?
Yes, all of our orders are presented in a customised box with high quality pink packaging on the inside with a handwritten note just for you! But if that isn't enough and you have any special requests just contact us on WhatsApp with your order number followed by a special request and we will do our best to meet it.

8. Are your products suitable for sensitive skin?
Many of our products are formulated with gentle ingredients suitable for sensitive skin types. However, we recommend checking the product descriptions and ingredients list to ensure compatibility with your skin type and any specific sensitivities you may have.

9. Can I track my order?
Yes, once your order has been shipped, you'll receive a tracking number via email or text that you can use to track the status of your delivery.